Welcome to Dunes Factory. Your order is extremely important to us. Dunes Factory (‘website’, ‘Web Site’, ‘site’ ’mobile app’, ’app’, ‘we’, ‘us’, ‘our’) is committed to protecting your rights to the cancellation of services at any given point of time.
We would never like to cancel your order. However, we reserve the right to cancel your order at any given point in time.
Cancellation by Dunes Factory
We may cancel your order in case we are not able to serve you the Services you have purchased. We will cancel your subscription and will refund all outstanding dues.
We may cancel your order if we find any discrepancy in the process.
We may cancel your order if we find any misuse of our system.
We may cancel your order and block your services if we find the use of any pornographic or abusive or illegal activities performed by your account.
You shall be informed about cancelled orders via SMS or Email.
If you and the support team can’t come to an agreement about a refund, you can raise a dispute and have Dunes Factory investigate the matter. We will make a decision based on all available information and you agree that our decision is final.
Once an order is placed, it cannot be cancelled or reclaimed